UltraGlow Facial

Cancellation Policy

At Modern Aesthetic Essence (MAE) Skincare, every treatment is thoughtfully prepared and personalized just for you. To ensure the best experience for all clients, please review our booking policy carefully before scheduling your appointment. Advance Booking Requirement: All appointments must be booked at least 48 hours in advance. Same-day and last-minute bookings are not available through our online system. Cancellation & Rescheduling Policy: We understand that situations may arise, leading to a cancelled or rescheduled appointment. We kindly request the following: Minimum 24 hours' notice for cancellations or rescheduling → No fee. Less than 24 hours' notice (but before your scheduled appointment time) → 75% of reserved service amount. No-show (failure to arrive for your appointment) → 100% of reserved service amount. Clients who wish to reschedule their appointment must do so within 24 hours of their original appointment time to avoid cancellation fees. These fees cover the time reserved exclusively for you, as well as the impact on the esthetician's schedule and the ability to serve other clients. Late Arrivals: Out of respect for your treatment time and other clients, please arrive on time. Late arrivals may result in a shortened session to avoid delays for subsequent appointments. Full service fees will still apply. Payment: Full payment is required at the time of booking to confirm your appointment. We truly appreciate your understanding and cooperation. Our policies allow us to provide the highest level of care, preparation, and respect for every client's time. We look forward to welcoming you to MAE, Modern Aesthetic Essence, Skincare.